Refund policy

Return policy

We have a 14-day return policy, which means that you have 14 days after receiving your goods to request a return.
To be eligible for a return, the goods must be in the same condition in which you received them and in their original packaging. You will also need the receipt or proof of purchase.

To arrange a return, please send us an email at: hello@kaliarts-basel.com
Please note that returns must be sent to the following address:
Katharina Lindmayer
Kaliarts Basel
Auberg 15
4051 Basel
Switzerland

If the return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted. If you have any questions about returns, please feel free to contact us at any time.